1.Service Access

The service has to help you when you really need help.
2.Individual Needs
Help you work out what you want
Help you reach you goals

3.Decision making & choice

Staff & Managers have to:
Give you choices
Listen to what you say about the service you get

4.Privacy, Dignity & Confidentially
The service has to:
Keep your information private
Treat you with respect
5.Participation & Integration
The service should:
Help you be part of your local community
Help you do the same sort of things others do
6.Valued Status
The service should:
Give you the chance to develop your skills
Give you the chance to do the things that are valued in your community
7.Complaints & Disputes
Staff & Managers have to:
Listen to you
Help you sort out any problems with the service or the staff
8.Service Management
The service has to:
Be well organised
Get results for you
9.Employment Conditions
The service has to:
Make sure you have the same working conditions as other workers
10.Service Recipient Training and Support
The service has to:
help you get the sort of training and support you need to get and keep a job.
11.Staff Recruitment, Employment & Training
The service should:
know what skills the staff need to give good service.
employ staff who have the right skills and qualifications.
provide ongoing training for staff
12.Protection of Human Rights & Freedom From Abuse
This service has to:
take steps to try to stop abuse and neglect of you.
stand up for your legal and human rights.